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NovaGen Development

Custom Software

Tour Operations & Document Automation

A Laravel platform for an inbound tour operator that manages reservations across hotels, trains and locations, then generates and emails the paperwork each booking requires.

Client
Inbound Tour Operator
Discipline
Custom Software
Delivered
2016
Status
In production
tour-operations-document-automation
Tour Operations & Document Automation — screenshot

The brief

A tour booking generates a small mountain of paperwork — hotel vouchers, train reservations, itineraries, confirmations — and every one of them repeats details already recorded when the booking was made. The operator was retyping them. We modelled the components of a tour as first-class records: hotels and companies, trains, locations, and the transitions between them. Each booking then selects the templates it needs and the system produces the documents, sends them, and records whether delivery succeeded. Excel import and export were added because bulk itinerary work is genuinely faster in a spreadsheet, and fighting that habit would have been a losing argument.

What we built

  • 01 Reservations across hotels, companies, trains and locations
  • 02 Document templates selected per booking
  • 03 Automated document generation and email dispatch
  • 04 Email delivery status tracked against each reservation
  • 05 Excel import and export for bulk itinerary work
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